23k Terms and Conditions — Complete Guide for Members

These Terms and Conditions govern the 23k online gaming platform ("23k" or "Platform") and its users ("Member" or "You") constitutes a legally binding agreement. These Terms and Conditions apply to the website, mobile version, and all digital services offered by 23k.

23k is a legitimate online gaming platform operating under a license issued by an international regulatory authority. We are committed to full transparency and integrity in everything we do, and to ensuring the highest level of protection for our members.

These Terms and Conditions are written in English for the benefit of our members in Bangladesh. In the event of any ambiguity, the interpretation of 23k shall be considered final.

To become a member at 23k, you must meet the following requirements:

• The applicant must be at least 18 years of age.
• Each person may register only one account.
• All information provided at registration must be accurate, complete, and up to date.
• It is the member's own responsibility to keep their account password confidential.
• Granting any other person access to your account is strictly prohibited.
• Accounts may not be transferred or sold to any third party.

After registration, 23k may initiate a KYC (Know Your Customer) verification process. This may require submission of a national ID, passport, or other government-issued documents. Withdrawal limits may apply until verification is complete.

The following payment methods are currently accepted for deposits at 23k:

• Mobile Banking — Mobile Banking (instant credit)
• Nagad — Mobile Banking (instant credit)
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (processing time: 1–2 business days)

Minimum and maximum deposit limits depend on the payment method used and your account tier. All deposits must be made from a payment account registered in the member's own name. Third-party payments are not accepted and any such transactions will be returned.

Deposits are generally credited to your account instantly upon completion. If there is any delay, please contact the 23k support team. If a deposit fails due to a technical issue, the funds will be automatically returned to the original payment method.

Withdrawal requests are typically processed within 3–15 minutes. However, processing may take longer due to KYC verification, security reviews, or bank processing times. The following rules apply to all withdrawals:

• Withdrawals must be made to the same payment method used for the original deposit.
• Wagering requirements must be met before bonus balance can be withdrawn.
• Account verification must be completed before submitting a withdrawal request.
• Daily withdrawal limits are determined by account tier.
• Withdrawals may be temporarily suspended if suspicious activity is detected.

23k does not charge any withdrawal fees; however, your payment provider may apply their own charges. Please refer to your mobile banking provider's policy for details.

23k offers a variety of bonuses and promotions. Each offer has its own terms, which are clearly stated on the offer page. The general rules for bonuses are outlined below:

• Each bonus offer may only be claimed once, unless otherwise stated.
• Bonus balance cannot be withdrawn directly — wagering requirements must be fulfilled first.
• Wagering requirements typically range from 10x to 30x the bonus amount.
• Bonuses have an expiry date — they will be forfeited if not used within the specified timeframe.
• It may not be possible to have multiple bonuses active at the same time.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

23k reserves the right to modify, suspend, or cancel any promotion at any time. However, the original terms will continue to apply to bonuses already claimed.

All games on 23k operate using certified RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. 23k has no influence over the results of any game.

• If your internet connection drops during a game, the game will be saved in its current state.
• The dealer's decision is final in Live Casino games.
• If a game is cancelled due to a technical error, all bets will be refunded.
• Winnings resulting from software bugs or errors will not be considered valid.
• The rules for each game are detailed on that game's own page.

The following activities are strictly prohibited on the 23k platform and will result in permanent account closure:

• Creating or operating multiple accounts.
• Registering with false or another person's identity.
• Systematically placing bets to exploit the bonus system (Bonus Abuse).
• Playing games using automated software or bots.
• Colluding with other members to manipulate outcomes.
• Using the platform for money laundering or any other illegal purpose.
• Attempting to hack or bypass the platform's security systems.

23k collects, stores, and uses your personal information in accordance with our Privacy Policy Your information is never sold to third parties.

• Information collected at registration is used solely for the purpose of providing our services.
• Payment information is secured with end-to-end encryption.
• Information may be disclosed to authorities when required by law.
• You may request deletion of your personal data at any time.

23k believes gaming is a form of entertainment — it should never be seen as a source of income or a way to solve financial problems. To protect our members, we provide the following tools:

• Option to set daily, weekly, and monthly deposit limits.
• Self-Exclusion — option to close your own account for a set period.
• Loss Limit — automatic pause if losses exceed a set amount.
• Session Time Reminder — notifications showing how long you have been playing.

For more details, please visit our Responsible Gaming View page.

Members may close their account at any time. Any remaining balance must be withdrawn before closing. 23k may also close an account for the following reasons:

• For violating the Terms and Conditions.
• If evidence of fraudulent or deceptive activity is found.
• If an account has been inactive for an extended period (more than 12 months).
• Due to a legal directive.

Accounts closed due to violations may not have their balance refunded. Accounts closed for standard reasons will have any valid balance returned to the member.

23k is committed to maintaining the highest quality of service, but accepts no liability in the following circumstances:

• Game interruptions caused by internet connectivity issues.
• Issues with the member's own device or software.
• Delays or issues on the part of third-party payment providers.
• Unforeseen technical issues or force majeure events.

In no event shall 23k's total liability to a member exceed the member's total deposits over the preceding 30 days.

23k reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the revised terms.

The latest version of the Terms & Conditions is always available on this page. The "Last Updated" date at the top of the page indicates when the most recent changes were made. We recommend checking this page regularly.