23k Privacy Policy — Our Pledge to Keep Your Information Safe

23k Online Gaming Platform ("23k", "We" or "Platform") places the highest importance on your privacy. This Privacy Policy explains how we collect your personal information, why we collect it, how we use it, and how we keep it secure.

Millions of members across Bangladesh play, deposit, and withdraw on the 23k platform every day. With every transaction, every session — your data is a trust we hold sacred. Protecting that trust is our foremost responsibility.

This Privacy Policy applies to the 23k website, mobile version, and all related digital services. If you access 23k through a third-party service, that service's own privacy policy will also apply.

23k only collects information that is necessary to provide its services. Collecting unnecessary data is against our policy. Below is a detailed breakdown of the information we collect:

We never collect your full payment card number or bank password. Payment information is always stored in encrypted form and used solely for transaction verification.

23k uses the information it collects for specific, legitimate purposes. Each use of your data is clearly outlined below:

• Account Management: Verifying registration, authenticating logins, and maintaining account security.
• Payment Processing: Ensuring deposit and withdrawal requests are processed correctly and preventing fraud.
• KYC Verification: Verifying identity and preventing money laundering in accordance with legal obligations.
• Service Improvement: Analyzing which games are most popular and identifying areas for improvement to enhance our services.
• Customer Support: Providing prompt and accurate resolution of your complaints and inquiries.
• Promotional Communications: To inform you about new offers and bonuses, with your consent (you may opt out at any time).
• Responsible Gaming: Detecting unusual gaming patterns and providing support to members accordingly.
• Legal Compliance: Meeting regulatory requirements and supporting the resolution of legal disputes.

23k never sells your information to third-party companies for advertising purposes. Any use of your data is always guided by your best interests.

23k does not generally share your personal information with anyone. However, sharing may occur in the following limited circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with payment partners such as Mobile Banking, Nagad, or banks.
• Legal Obligations: We may be required to disclose information under Bangladesh or international law or by court order.
• Regulatory Authority: Information may be disclosed at the request of a licensor or anti-money laundering authority.
• Technology Partners: Technology service providers engaged to operate the platform receive limited data under strict confidentiality agreements.
• Emergency Protection: Information may be shared with investigative agencies in the event of a cyberattack or fraud.

All third parties we work with are required to uphold 23k's privacy standards. We do not share data with any advertising networks or data brokers.

Your information is stored in secure, internationally accredited data centers. We take the following steps to protect your data:

• All data in transit is secured with 256-bit SSL/TLS encryption.
• Sensitive data at rest is encrypted using AES-256 encryption.
• Regular third-party security audits and penetration testing are conducted.
• Server access is restricted to authorized personnel only.
• Data backups are performed regularly, and all backup copies are encrypted.
• Automated alerts are triggered upon detection of suspicious login attempts or unauthorized access.

Even after an account is closed, certain information may be retained for a specified period due to legal requirements. Transaction records are typically kept for up to 5 years after account closure, after which they are permanently deleted.

23k uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: For maintaining login sessions and core site functionality. Disabling these cookies will prevent the site from working properly.
• Performance Cookies: To understand which pages are visited most and where issues occur. These cookies collect anonymous data only.
• Preference Cookies: To remember your language preferences and theme settings.
• Analytics Cookies: For analyzing overall usage patterns — fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.

You have several important rights regarding your personal information. 23k fully supports all of these rights:

• Right to Know: You may submit a request to find out what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can opt out of certain uses of your data at any time.
• Right to Portability: You may request an export of your data in a standard, portable format.
• Right to Object: You can object to promotional communications or specific uses of your data.

To exercise any of these rights, please contact the 23k support team. We will respond to your request within 30 business days of receipt.

23k is an adults-only platform. No one under the age of 18 is permitted to use this platform. We never knowingly collect personal information from minors.

If we learn that a minor has registered, the account will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

23k may update this Privacy Policy when necessary. For significant changes, we will notify members in advance via email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page — refer to the date at the top for the most recent update.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support Page: Platform Support
• Response Time: Usually within 24–48 hours

We take every request seriously. Your privacy is the foundation of our business — maintaining that trust is our goal.